Sven, a sales leader, received a call from a major customer who was furious. Their order arrived late, the product was damaged, and to top it off, their invoice didn’t reflect the volume discount ...

The old adage, "familiarity breeds contempt," rings eerily true when considering the dangers of normalizing deviance. Coined by sociologist Diane Vaughan, this phenomenon describes the gradual process ...

When the greatest mathematician alive unveils a vision for the next century of research, the math world takes note. That’s exactly what happened in 1900 at the International Congress of Mathematicians ...

Complex organizational problems and chaos are silent killers of productivity and innovation. In today’s fractured work environment, they are more prevalent than ever. Political transitions, ...

When employees at Meta started developing their flagship AI model, Llama 3, they faced a simple ethical question. The program would need to be trained on a huge amount of high-quality writing to be ...

Joe Bruno has always considered himself a good driver, so he was shocked to receive a letter informing him he was ineligible to renew his license. "I try to follow the speed limits all the time," ...

AI training and inference are all about running data through models — typically to make some kind of decision. But the paths that the calculations take aren’t always straightforward, and as a model ...

If you want to accentuate the importance of a problem, it seems sensible to explain how prevalent it is. Lots of people are at risk of Alzheimer’s disease. Lots of women carry a gene that makes them ...

If you want to get people’s attention to address a problem, making it seem as big as possible is a nearly universal reflex. Across more than a dozen experiments, they find that describing how big a ...