Operating Procedures mark a shift from rule-based automation to agentic AI intelligence. They give AI assistants the ability to think, act, and adhere to policy, delivering the speed and accuracy of a ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

Explore the future of customer experience at the ETBrandEquity CX Summit 2025, where industry leaders emphasize the importance of inclusivity beyond language, shaping trust and retention for market ...

Abstract: Interactive Voice Response (IVR) systems uses computer generated voice unit to provide response to an input from a telephone caller. With IVR systems, mobile phone users can access ...

Are you captivated by the richness of diverse world cultures? Intrigued by the way languages shape us all? Imagine embarking on a transformative journey that not only broadens your global outlook but ...

Abstract: In the context of a more linked and globalized society, the significance of proficient cross-cultural communication has been increasing to a position of utmost importance. Language functions ...