UAE MoHRE uses advanced AI tools in call centre, reducing response times by 90 per cent and strengthening customer service ...

About 50 Planned Parenthoods have shut down this year, largely a result of efforts by President Trump and Republicans to target the organization.

During its pilot with SNO911 in Snohomish County, call-takers have used Cora's compact on-screen design directly within their existing 911 workflow. Early results validate that Cora streamlines call ...

The innovative AI-powered features serve to improve customer experience, shorten response times, elevate performance levels, and establish a framework of innovation in government service delivery ...

A school district is allegedly factoring in race when determining how to discipline students, citing specific examples where ...

Changes to the City of Prince George’s whistleblower policy and a new policy guiding communications between elected officials ...

U.S. travelers want the 9/11 Passenger Security Fee restored to TSA to modernize airport security, U.S. Travel–Ipsos poll ...

As the mercury starts rising after an unseasonably cool and wet spring, South Australians are being urged to ensure they are ...

The event has since drawn criticism from some participants who alleged that the marathon had "safety lapses", such as a lack ...

Airfreight operators are reporting a sustained rise in cybersecurity exposure as digital platforms link airlines, airports, ...