Do you know what "organizational management" is, by chance? If you don't, for the benefit of your business, now's the time to implement a few of its principles. Whether you’re involved in a ...

Jeff Tompkins is a writer and teacher of English as a Second Language living in New York City. He was born in Hartford, Connecticut, in 1967 and was educated at Brown University and University College ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

Workers and employers alike benefit when workers feel they have a voice within their organization, but new research argues that voice is too broad a concept for workplaces to design for. In a paper ...