At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

“We said, ‘OK, what can we do to help our customers and partner with them on their journey to getting their data estate AI-ready?’” says Gaurav Rewari, senior vice president and general manager for ...

New Workflow Data Network unites data platforms, applications, and open-source tools to drive AI-powered insights on the ServiceNow AI Platform As AI adoption accelerates, enterprises face a critical ...

ServiceNow's journey from IT service management tool to enterprise platform company has been one of the more consistent narratives in enterprise software over the past decade. While competitors have ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. In case you’ve somehow missed the splashy TV ads starring Idris ...

AI-powered autonomy shifts IT from support to strategy – fueling business growth and transformation New Operational Technology (OT) and Digital Employee Experience (DEX) capabilities deliver ...

ServiceNow and NVIDIA have announced an expansion of their partnership with the launch of a new class of intelligent AI agents across the enterprise, called Apriel Nemotron 15B. The announcement was ...

Last week ServiceNow held its annual Knowledge event for customers, partners, shareholders and employees....and for folks in the analyst community who attend a bunch of these types of conferences ...

Last year at Knowledge 2024, ServiceNow CEO Bill McDermott told me his company was "playing chess, not checkers" in its approach to its enterprise software strategy. The implication was clear – while ...

AI-powered CRM orchestrates work across departments for fast, seamless experiences across the entire customer lifecycle to drive productivity and fuel growth New AI agents for CRM make true ...

Tech firm ServiceNow agreed to major discounts for all government customers of its flagship software offering in the latest OneGov agreement brokered by the General Services Administration. Announced ...