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Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Building agility into your team’s approaches can help your organization adapt to ...

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement? Several years ago, I reviewed ITIL Version 3.0. When I got ...

Process improvement can be a frightening concept. For many people, it signals the start of a downsizing cycle or at least a period of uncomfortable change. The truth is, process improvement has been a ...