A greater share of organizations that use process improvement methodologies than those who do not say they have seen major improvement in HCAHPS scores or other patient experience performance ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

The Army has employed a variety of techniques for continuous process improvement (CPI) for many years. Some have resulted in projects that saved the Army millions of dollars, while other efforts have ...

Lean Six Sigma is a structured, data-driven approach to quality and waste reduction that integrates seamlessly with Agile, ...

The growth of scientific management in the early 20th century equipped the business community with various tools designed to reduce costs and improve efficiency. In most companies today, organized ...

Implementing an effective and sustainable continuous improvement (CI) program is hard work. It typically requires dedicated effort from multiple operations and CI leaders who, let’s face it, start out ...

Is SIPOC still worth using? Lean and Six Sigma have many tools for improving or designing new processes. You’ll see SIPOC ...

In the ever-evolving landscape of modern business, the pressure to innovate is relentless. Organizations are constantly pushed to develop state-of-the-art products, services, and business models that ...

This article explores the connection between process improvement, project management, and pricing. Clients want budget predictability, options in fee arrangements, and value. The firms that do this ...