From my many years of experience as a data specialist, and now head of service management at RadixTrie, I’m very conscious of the commitment an organisation undertakes when it decides to implement ...
Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...
NEW YORK--(BUSINESS WIRE)--Sept. 19, 2005--Touchpaper announced today that it has been appointed by LANDesk Software, a leading provider of integrated systems and security management solutions, as the ...
Q: What are ITIL and ITSM and why do I need to care? Is this just the next ISO 9000 kind of thing that the suits get all excited about but means nothing to us real folks? B.K. Dallas A: They are a ...
Cloud computing, mobility and other emerging technologies are fueling a sweeping change in how organizations deliver and support IT services. With such a large-scale shift happening across the ...
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