When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

Salesforce has spent the last 20 years building a $13 billion company, largely on the back of a CRM application delivered as a cloud service. In its most recent financial guidance, Salesforce ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Microsoft is offering a service update for Microsoft ...

In a move that could give Microsoft new ammunition against its CRM rival and cloud partner Salesforce, the Redmond company today announced Dynamics 365, pledging to integrate its customer-relationship ...

Even still, the pricing is interesting if for no other reason than who Microsoft is targeting on the Dynamics 365 website. The Enterprise edition leads with, "Salesforce costs $470 more!" then goes on ...

Microsoft may have failed to acquire Salesforce, but for roughly half the bid it reportedly offered last year, the software giant bought itself a social network that could prove a potent weapon in ...

Microsoft announced its intention today to combine the Dynamics CRM and ERP products into an integrated platform on top of which it is hoping third parties will build applications. It’s a complex ...

It would be easy to assume, given the proportion of mindshare that Salesforce.com seems to have in the customer relationship management (CRM), that there is only one cloud CRM in existence. The ...

Microsoft has been making moves into customer service and financial planning software with Dynamics 365, its subscription-based line of business applications. It is investing heavily in the space as ...

Microsoft on Tuesday showed off the next incarnation of a major software product called Dynamics 365, stuffed full of new features and artificial intelligence. Microsoft has been teasing Dynamics 365 ...

According to analysis by Gartner and Forrester, the two leading CRM platforms are Salesforce and Microsoft Dynamics 365. And, when you look at their features, functionality, and processes, they are ...