When was the last time you spoke to a customer? Or better yet, when was the last time someone from your engineering team spoke to a customer? Ask that question to engineers in your organization and ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kannan Kothandaraman ...

Jim Williams is a staff scientist at Linear Technology Corp. Longtime EDN readers recognize Williams as a vital contributor of analog-themed articles over the last 30 years. Williams has worked for 27 ...

We talk with Google customer engineer Roshni Joshi about her career in STEM. Roshni Joshi had planned on being an engineer working with superconductors, but changed her plans while working on her ...

Google Cloud's Kelsey Hightower says engineers hold these sessions to figure out how to make products easier for customers to use.

ADaSci launches the Certified Forward Deployed Engineer program to prepare engineers for high-impact, customer-facing roles ...

Looking for IT career advice? Post your question here, and we'll get our experts to answer. Q. Ever since I graduated with a "_blank"="" class="c-regularLink" target ...

At the end of the day, the customer experience is about how well a product works. Engineers shape those impressions daily.

This black plastic binder has a variety of publications for customer engineers. These include: 1. a white document entitled Servce Aids and numbered Publication 51-P that refers to the IBM System/360.